Siriane Lore Bopdambe
Information Technology Asset Manager Desktop Support @NKC Health
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WORK HISTORY
Information Technology Asset Manager Desktop Support @NKC Health
Respond to technical inquiries via email, phone, or ticket system with a 95%+ resolution rate on first contact. • Troubleshoot hardware and software issues for over 200 end-users, maintaining high customer satisfaction. • Configure, maintain, and troubleshoot networking equipment including routers, switches, and VPN access. • Communication and escalation of issues as required by process or management.• Manage user accounts through Active Directory, onboarding/offboarding employees efficiently.• Monitor and maintain help desk tickets, achieving a 97% response rate within SLA timelines.• Maintain accurate inventory records and asset lifecycle management.• Collaborated with procurement teams to purchase IT equipment.• Document technical resolutions in the company’s knowledge base to streamline future issue resolution.
ABOUT SIRIANE LORE BOPDAMBE
Dedicated and detail-oriented IT professional with 4 years of experience providing technical support and troubleshooting assistance in fast-paced environments. Proven expertise in managing help desk operations, resolving technical issues, and maintaining client satisfaction. Proficient in diagnosing technical problems, implementing solutions, and improving workflows to support organizational efficiency. Qualys Endpoint Detection and Response certified. Qualys Vulnerability Management Detection and Response certified. Qualys Cybersecurity Asset Management certified. Qualys Cloud Agent certified. Qualys Scanning Strategies and Best Practices certified. Qualys Patch Management Certified. Vulnerability Scanning with Nessus
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