Siri Vincent Plouff
Entrepreneur and Published Author
- Role
- Gravie Care Advocate at Gravie
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Siri Vincent Plouff
I have successfully run my own business for six years and am seeking a remote position in…
Experience
Gravie Care Advocate
May 2023 — Present · Minneapolis, MN, US
Courteously respond to member and provider inquiries via inbound call or email• Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism• Manage incoming requests from Account Managers and non-standard claims processing to perform outreach to members and providers.• When a case has reached the level of escalation (aka meeting with other departments to resolve a particularly difficult case OR when legal action is involved), the advocate assigned to that escalation will see it through to completion.• Perform outreach based on negative customer survey responses and resolve any outstanding issues they may have if they left a negative survey response.• Process service requests from Gravie employees and/or from providers who are seeing Gravie employees and have questions or concerns about billing, enrollment, claims, prior authorizations, and any other requests necessary.
Education
Hamline University
BA, Social Justice, English
2007 — 2011
University of Oslo (UiO)
International Summer School, Energy and Development
2016
Humphrey School of Public Affairs
Master's of Public Policy, Science, Technology, and Environmental Policy
2015 — 2017
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