Siptain A.
Senior Solutions Architect Emea @Nice Cognigy
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WORK HISTORY
Senior Solutions Architect Emea @Nice Cognigy
Munich, DE
EDUCATION
National lnstitute of Managernent
MBA, Information Technology
U.P. Hill Electronics Corporation Ltd.
Post Graduate Diploma In Computer Programming & Management, Information Technology
Hemvati Nandan Bahuguna Garhwal University ( A Central University )
Bachelor's degree
ABOUT SIPTAIN A.
A multi-skilled, Sr. Solution Architect specializing in Contact Center Technology and AI-driven automation.With a strong foundation in enterprise telephony and CX platforms (Genesys Engage, Genesys Cloud, Sprinklr), I design and implement AI-powered voice and digital solutions that integrate seamlessly into complex production environments.I bridge traditional contact center architecture, SIP, routing, infrastructure, with conversational and agentic AI to deliver scalable, production-ready automation.Certifications: Cognigy AI | Genesys Cloud | Sprinklr | ITIL v3
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