Sion Scone

Senior Professional Services Consultant @GBG Plc

Chester, GB

Customer-facing consultant who works closely with sales teams to ensure that we can find solutions to our clients\' problems- I work closely with our Product teams, testing new data suppliers, providing detailed analysis to understand the ROI on any new products, and steering Product to ensure they deliver true value to our customers- Deep understanding of KYC, AML & Fraud- Delivering proof of concepts that demonstrate real value and result in business wins- I believe in a product lifecycle approach that requires constant feedback from customers to drive product innovation, and I\'m regularly asked to be involved in new product design workshops- Provide technical integration support and write code samples to assist customers- I ensure that our products are precisely configured to meet our clients\' compliance needs; this requires a strong understanding of KYC/AML legislation & regulations relevant to Fintech, Gaming and other key markets- I am an innovator, bringing new technology to improve our business processes. I reduced the time taken to create customer reports by 90% by removing unnecessary tasks and automating others. Reducing manual tasks also ensures that outputs are more consistent and reliable- Lead customer-facing consultant for a new Identity Solution product. Worked closely with stakeholders, early adopters, product team and QA to steer the product, while acting as a conduit for all customer feedback- Designed, wrote and delivered several training internal courses to our support teams- I design & implement tools that save our teams a lot of time using C# & Python

Loughborough University

MComp

Bhejane Nature Training

FGASA Field Guide Level 1, FGASA Marine Guide Level 1

Loughborough University

Doctor of Philosophy (PhD)