Shekhar Sinha

About Shekhar Sinha

Overall 13+ years of experience as a Product Manager/owner, Business Analyst, Consultant and Solution Designer. • Currently working as a Product Consultant at Cognizant.• Worked as a Product Manager at Tata Communications.• I have worked as a solution designer/consultant for 3 years with British Telecom (PSTN, Broadband, TV, Mobile etc) and 5 years as a Senior Business Analyst/Business consultant (Service Assurance) for British Telecom as well.• Worked at BT’s London office having direct client interaction and taking inputs and requests from them directly for about a year on BT’s consumer space. Extensive background in SDLC and Agile methodologies.• Responsible for interacting with BT Retail suppliers and capturing the requirement and for doing GAP analysis for migration of a Service Engine from legacy to a new, improved and robust system which improved incident resolution time by 50%.• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Strong analytical and product management skills to interpret customer business needs and translate them into application and operational requirements.• Experience in interpreting/capturing the business trends and perform data/business analysis for design improvement.• Experience in Telecom Product Design, Functional, Networking and Build knowledge of BT Telecom Products.• Responsible for reviewing solution designs to ensure requirements are correctly captured which removed errors by almost 50% reducing TechM’s loses by at least 60%.• Efficient use of SQL server for doing data analysis during Service Engine migrations.

Experience

1. Product Owner - Comms, Media and Tech Practice

   Cognizant

   Sep 2023 — Present · Pune, IN

Education

• Symbiosis Institute of Business Management, Pune

  PGDM, Finance and Financial Management Services

  2016 — 2017

• Amravati University

  Bachelor of Engineering - BE, Computer Science and Engineering

  2006 — 2010