Saurav Sinha
Ex- Credit Operations specialist at Stripe I Ex-Credit Analyst at PFSweb, Inc. I Ex-Amazon I Fraud Analyst I Chargebacks I Analytical and Critical Thinker I Training and Mentoring I Process Improvement
- Role
- Senior Product Support Specialist at Zenoti
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Saurav Sinha
Experienced Credit Risk Analyst (Transaction Risk Investigator and Merchant Chargeback & Dispute Analyst) with over 5 years of experience in E Commerce Investigation and Loss Prevention industry. Excellent reputation for resolving problems and improving customer satisfaction. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.As a Risk Investigator in Amazon, worked on fraud investigations at case level on various marketplaces including US, CA, IN, UK and DE. Over the years switched to multiple roles internally and gained exposure to work on customer queries, escalations, audits and high speed investigations. Also worked on different projects that helped in process streamlining.As a Credit Analyst in PFSweb, worked on fraud and chargeback operations. Gained exposure to work on multiple payment platforms. Performed in- depth investigations to identify fraud patterns on e-commerce transactions. Assessed credit risk and analyzed financial statements. Other than that my experience includes training and mentoring new hires, excellent report writing and SOP creation Risk/Fraud Analysis I Time management I Analytical and Critical Thinking I Process Improvement I Decision-Making I Report Writing I Strong Communication I IT Tools
Experience
Senior Product Support Specialist
Oct 2024 — Present
Education
DIT, DEHRADUN
B.tech (CSE), Computer Science
DIT UNIVERSITY
Bachelor of Technology - BTech, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.