Sarah Gilbert
- Role
- Community Manager - Public Sector, Microsoft 365, Microsoft 365 Copilot at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sarah Gilbert
At Microsoft, my role as Community Manager transcends traditional boundaries, embracing a…
Experience
Community Manager - Public Sector, Microsoft 365, Microsoft 365 Copilot
Aug 2023 — Present
Technical and Community Support: • Guide in-depth technical discussions, actively engaging IT professionals, engineering subject matter experts, and other active contributors. • Optimize community dynamics through effective moderation and provide strategic marketing support. • Develop innovative community advocacy programs to boost awareness, drive growth, and foster engagement. • Smoothly onboard and provision new community members, ensuring a seamless experience. • Administer, construct, and authorize the community, oversee content posting, address queries promptly, and handle incoming communications. • Assist in crafting weekly recaps and monthly newsletters, spotlighting community activities, events, and data-driven insights. • Collaborate with Product Marketing Managers both internally and externally, aligning efforts and goals. Project Management: • Propel the creation of impactful blog posts, lead technical discussions, and facilitate interactive Q&A sessions. • Lead the strategic overhaul of blogging initiatives and oversee projects geared towards driving engagement. • Establish robust communication channels across diverse workstreams, fostering cross-functional collaboration. • Strategically unite multiple initiatives to amplify their collective impact within the community. • Develop systematic promotional strategies tailored to the unique demands of the Public Sector and Microsoft 365 Government Cloud markets.
Skills
- Sales
- Hootsuite
- Community Management
- Social Media
- Account Management
- Strategy
- Customer Relationship Management (Crm)
- SEO
- Search Engine Optimization (SEO)
- Email Marketing
- Marketing Strategy
- Team Leadership
- Opal
- Team Building
- Web Design
- Product Support
- Consulting
- Strategic Planning
- Troubleshooting
- Leadership
- E-Commerce
- Microsoft Excel
- Microsoft Word
- Content Strategy
- Business Development
- Social Networking
- Online Marketing
- Online Advertising
- Blogging
- Start-Ups
- Marketing
- Web Development
- Product Design Support
- Web Chat
- Management
- Software as a Service (Saas)
- Microsoft Office
- Digital Marketing
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