Shivi S.
Business Systems Analyst | Project Management, Cross-functional Collaboration
- Role
- Senior Business Analyst at Volkswagen
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivi S.
As a Business Systems Analyst at Volkswagen, my role focused on enhancing customer engagement through the myVW ID.4 EV Owners portal, resulting in a significant 40% increase in customer interaction. With a Master\'s degree from Stevens Institute of Technology in Management Information Systems, I have honed my ability to streamline business processes and improve user experiences.My competencies include project leadership, content management with Adobe Experience Manager, and collaboration across international teams to align business requirements. These skills were instrumental in the successful launch and integration of UI components, contributing to a more intuitive navigation and a boost in overall portal efficiency.
Experience
Senior Business Analyst
Nov 2019 — Present
Led a team of 25 developers, QA, and support, to successfully deliver the myVW ID.4 EV Owners portal, increasing customer engagement by 40% within 6 months by aligning business goals with technical execution.• Collaborated with stakeholders (SME, project manager and product owner) across cross-functional teams (America, Canada, Germany) to document As-Is state and To-Be state using Visio and Gliffy to ensure alignment with business requirements.• Developed use cases for UI components (Hamburger menus, modal windows) ensuring seamless integration which enhanced user experience and reduced user navigation time by 15%.• Collaborated with cross-functional teams (product owners, developers, and stakeholders) to gather, define, and document technical requirements, creating over 400 user stories and reducing project delivery time by 25%.• Facilitated sprint ceremonies using MIRO, JIRA, Confluence, increasing team efficiency by 20%, and drove project success by meeting all deadlines through backlog grooming and sprint planning.• Generated reports using Excel and Tableau, providing actionable insights and improving team decision-making by 30% within the project lifecycle.• Created technical documentation including RESTful API endpoints, error codes, and model code key (MCK), to support system implementation and training. • Conducted User Acceptance Testing (UAT), defect triage, regression testing and validation of customer-facing web application for EV vehicle (ID.4) with QA team that ensured 95% defect free releases.• Led requirement gathering activities through JAD Sessions, eliciting, documenting, reviewing screen prototypes and documenting them in Confluence/Jira/Kanban.
Education
Stevens Institute of Technology
Master's degree, Management Information Systems, General
Symbiosis Institute of Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
Stevens Institute of Technology
Master of Science - MS, Management Information Systems, General
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