Ritika Singh

About Ritika Singh

Strategic and impact-driven product leader with 10+ years of experience building and scaling AI-powered communications, FinTech, and SaaS solutions. I’ve led high-performing teams and launched products that drive $MM+ revenue, improve customer engagement, and streamline operations — from lifecycle marketing platforms to GenAI-powered messaging tools.I’m a T-shaped Product Manager — a generalist who thrives across the product lifecycle, with deep domain expertise in messaging, MarTech, and go-to-market (GTM) strategy. I excel at connecting customer insights, technical capabilities, and business needs to build scalable platforms that create long-term value.As a former engineer turned PM, I bring a technical mindset, a builder’s spirit, and a deep commitment to customer-centric thinking. I thrive in high-ownership environments, align teams around clear goals, and drive product-led growth through experimentation and data-driven decision-making. Expertise: Messaging Platforms | GenAI/ML Product Development | Lifecycle & Growth Marketing | Lifecycle Messaging | Personalization | Behavior-triggered targeting | MarTech | GTM Strategy | FinTech | Incident Comms | Platform Thinking | PLG | A/B Testing | SQL & AnalyticsAlways exploring what’s next at the intersection of AI, communications, and customer experience. Let’s connect!

Experience

1. Product Lead

   Gusto

   Jul 2025 — Present · San Francisco, CA, US

   Product Lead, Communications Platform, Core Experiences

Education

• Mody Institute of Technology and Science

  Bachelor of Technology (BTech), Electronics and Communications

  2005 — 2009

• Hult International Business School

  Master of Business Administration (M.B.A.), Management Consulting

  2013 — 2014

• Stanford University

  Business Administration and Management, General

  2017

Skills

• Data Warehousing
• Sharepoint
• Market Research
• Software Development Life Cycle (Sdlc)
• Business Intelligence
• Quality Management
• Team Management
• Mobile Applications
• Obiee
• M2m
• Sql
• Visio
• Vendor Management
• Oracle Data Quality
• IT Service Management
• Change Management
• Cross-Functional Team Leadership
• Order to Cash
• A/B Testing
• Salesforce.com
• Information Management
• Informatica
• Agile Project Management
• Product Management
• Agile & Waterfall Methodologies
• Requirements Gathering
• Business Analysis
• Program Management
• Supply Chain Management
• Telecommunications
• Customer Relationship Management (Crm)
• Sdlc
• Corporate Finance
• Configure Price Quote
• Process Improvement
• Agile Methodologies
• Optimizely
• Quote to Cash
• Project Management
• IT Strategy