Ritesh Singh

About Ritesh Singh

Transformational engineering leader with 24+ years of experience driving technology innovation, operational excellence, and large-scale digital transformation across logistics, e-commerce, and SaaS. Adept at building global product and engineering organizations, defining technology strategy, and delivering platforms that scale across continents.Currently serving as Vice President of Engineering at DP World, I lead the development of a global, multi-tenant Transport Management System and Inland Terminal Management System. My leadership is defined by a \"Quality-by-Design\" philosophy—leveraging a deep technical background to build systems that are inherently stable, scalable, and secure. I am known for driving organizational change through culture, high-velocity collaboration, and a relentless focus on customer success.Key Leadership HighlightsGlobal Scale: Built and led an organization of 200+ engineers across product development, QA, DevOps, and platform functions.Business Impact: Directed the development of a multi-tenant TMS powering a $300+ million freight business and managing daily consignments across 5 continents (including USA, Middle East, and Africa).Architectural Transformation: Successfully migrated legacy SAP Hybris monoliths into modern, high-performance microservices, dramatically improving agility and system uptime.Customer-Centric Strategy: Restructured engineering-to-business alignment through a \"BU-Owner\" model, ensuring end-to-end accountability for global clients.Operational Excellence: Implementing \"Shift-Left\" cultures, reducing onboarding timelines by 40%, and maintaining 99%+ SLA adherence.

Experience

1. Vice President of Engineering

   DP World

   Jul 2023 — Present · Bengaluru, IN

   Direct the global product development and technical strategy for the Transport Management System, Inland Terminal Management System, and Driver App ecosystem. Lead an organization of 100+ engineers through high-stakes global launches.Global Platform Scale: Orchestrated the growth of Cargoes TMS into a global multi-tenant system managing $300M+ in freight value and processing consignments daily across four major global regions (USA, ME, South Africa, Kenya).Mission-Critical Delivery: Spearheaded 100% digital migration and launches for global giants including SSA Tanker, IMS Kenya, Surgipharm, GCC, and Tesla Heavy Haul maintaining 100% system availability with zero P0/P1 issues post-launch.Infrastructure Modernization: Directed the redesign of legacy \"ShipX\" infrastructure, migrating from high-latency DB queues to Sidekiq/Redis, significantly hardening production stability and reducing downtime.Strategic Org Design: Restructured the engineering-to-business interface by implementing a \"BU-Owner\" model, ensuring dedicated engineering accountability for specific business units and customer success.Innovation Leadership: Founded the TMS Architecture Review Council to govern technical roadmaps and spearheaded a department-wide Hackathon resulting in 13 new product innovations (3 already in production).GenAI Strategy & Implementation: Spearheaded the integration of Claude LLM APIs to automate high-friction logistics workflows: Zero-Touch Order Creation(reducing manual entry time by ~80%), Intelligent Document Processing (IDP): Engineered an AI-powered bulk-upload system that uses LLMs to extract metadata (Order ID, Plan ID, Driver Name) from raw images (PODs, Licenses).

Education

• All India Management Association

  Post Graduate Diploma in Information Technology Management, Management, Computer System

  2006

• BIT Mesra Student-Industry Relations Cell

  Diploma in Advance Computing (C-DAC), Computer Software

  2000 — 2001

Skills

• Test Automation
• Web Services
• Black Box Testing
• Design Patterns
• Spring
• White Box Testing
• Jboss Application Server
• Subversion
• Junit
• Mysql
• Distributed Systems
• Agile Methodologies
• Quality Assurance
• Management
• Linux
• Test Automation Framework
• Os X
• Scalability
• Windows
• Eclipse
• Core Java
• Testing
• Java
• Software Development Life Cycle (Sdlc)
• Software Development
• Python
• Scrum
• Bugzilla
• C++
• Test Strategy
• Xml
• Rest
• Test Planning
• Maven
• Process Automation
• Continuous Integration
• Software Project Management
• Continuous Delivery
• Jenkins
• Red Hat Linux