Ramandeep Singh

About Ramandeep Singh

Innovative Oracle CX leader with 18+ years of experience driving digital transformation across global enterprises. Currently leading technical delivery operations at Argano as Senior Director CX Delivery, specializing in implementing complex Oracle solutions across CPQ, Commerce, Sales Cloud, and Service Cloud platforms.Key Achievements & Motivations:• Built and scaled global delivery teams, finding fulfillment in mentoring next-generation tech leaders• Spearheaded Innovation Lab initiatives, driven by the passion to create solutions that make a real difference• Leading comprehensive Quality Engineering practice with focus on automation excellence• Champion continuous learning, demonstrated through ongoing professional development in emerging technologies like artificial intelligence, cloud computing, and innovative design methodologies• Committed to fostering a culture of innovation where team members are empowered to contribute their best ideas• Dedicated to bridging the gap between complex technical solutions and tangible business outcomesCore Expertise:• Oracle CX Suite Implementation Leadership• Global Delivery Operations & P&L Management• Quality Engineering Practice Development• Innovation Lab Leadership• Solution Architecture & Pre-Sales• Technical Team MentorshipLet\'s connect to explore:• Oracle CX implementation strategies• Digital transformation initiatives• Technical leadership opportunities• Innovation in CPQ/CX space• Quality Engineering best practices

Experience

1. Senior Director, Cx Delivery

   Argano

   Apr 2024 — Present · New Delhi, IN

   Lead global technical delivery operations for Oracle CX implementations, managing solutions across Oracle CPQ, Oracle Commerce, Oracle Sales Cloud, Oracle Content Management, Oracle Field Service, Oracle Subscription Management and Oracle Service Cloud•Direct and strategically lead the Quality Engineering practice, implementing comprehensive testing frameworks encompassing manual testing, API validation, and performance engineering while driving automation excellence through Selenium and OpKey implementations•Drive P&L accountability while overseeing offshore delivery teams across Oracle CX. QE projects/resources, ensuring operational excellence•Build and mentor high-performing technical teams, focusing on skill development and maintaining a positive team culture•Collaborate with Oracle Product Management and Customer Success teams to provide strategic product feedback and influence roadmap priorities based on customer needs•Lead strategic planning initiatives to align team capabilities with market demand and emerging technologies•Champion thought leadership in Oracle CX implementation methodologies and best practices•Work closely with Key Account Managers to understand customer challenges, ensure successful project outcomes, and maintain high client satisfaction•Foster a culture of technical excellence, innovation, and continuous improvement across delivery teams•Manage end-to-end project governance, risk mitigation, and escalation management for complex Oracle CX implementations

Education

• Indian Institute of Information Technology

  M Tech

  2004 — 2006

• Delhi University

  Bachelor of Information Science (BIS)

  1999 — 2003

Skills

• Java Enterprise Edition
• Enterprise Architecture
• Agile Methodologies
• Jdeveloper
• Tomcat
• Software Project Management
• Crm
• Unix
• Oracle Applications
• Oracle E-Business Suite
• Sql
• Oracle Order Management
• Javascript
• C++
• Business Analysis
• C
• Performance Tuning
• Telecommunications
• Data Migration
• Process Optimization
• Integration
• Shell Scripting
• Xml
• Oracle Installed Base
• Jsp
• Cpq
• Oracle
• Requirements Analysis
• Web Services
• Cloud Computing
• J2ee Web Services
• Pl/Sql
• Websphere
• Tso
• Java
• Sdlc
• Solution Architecture
• Struts
• Erp
• Oracle Cpq Cloud