Nikhil Singh
AI Product Manager @ Deloitte | SPJIMR | PES
- Role
- Management Consultant at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil Singh
Nikhil Singh is a Management Consultant with 4 years of experience, with a recent focus on AI-driven solutions. He has a proven ability to deliver scalable products across finance and supply chain domains. He is skilled in product discovery, roadmap execution, and leading cross-functional teams in Agile environments and has expertise in defining success metrics and optimising time-to-value.
Experience
Management Consultant
Sep 2024 — Present · Bengaluru, IN
Dual-hatted as Product and Project Manager to launch a multilingual, multi-agent conversational AI platform across 190 countries, unifying document discovery and cross-functional support for global employees.• Spearheaded the launch and scaling of Agentic AI and Power BI solutions, driving ₹25Cr+ new business revenue by aligning product strategy with business goals and leading cross-functional stakeholder engagement.• Championed the redesign and AI enhancement of 8 finance chatbots with Generative Orchestration capabilities, resulting in a 60% increase in user adoption through iterative, data-driven optimization and collaboration with 6+ teams.• Transformed employee self-service via 25 advanced Employee Twins deployed through Microsoft Copilot Studio, reducing live agent escalations by 80% and boosting NPS by 50% with conversational AI integration.• Owned end-to-end product development, charting customer journeys, delivering 15+ BRDs, coordinating UAT, and executing phased releases with zero operational disruption for users, for a leading FMCG company.• Led digital transformation initiatives by mapping capabilities, assessing maturity, and analysing 28 modules across 6 divisions, identifying 30+ inefficiencies and eliminating redundant data transfers via workflow reengineering.• Leveraged user behaviour analysis, market insights, and A/B testing
Education
PES University
Bachelor of Technology - BTech, Computer Science
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration - MBA
Loyola School Jamshedpur
Science
2015
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