Nikhil Singh

AI Product Manager @ Deloitte | SPJIMR | PES

Role
Management Consultant at Deloitte
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Nikhil Singh

Nikhil Singh is a Management Consultant with 4 years of experience, with a recent focus on AI-driven solutions. He has a proven ability to deliver scalable products across finance and supply chain domains. He is skilled in product discovery, roadmap execution, and leading cross-functional teams in Agile environments and has expertise in defining success metrics and optimising time-to-value.

Experience

  1. Management Consultant

    Deloitte

    Sep 2024 — Present · Bengaluru, IN

    Dual-hatted as Product and Project Manager to launch a multilingual, multi-agent conversational AI platform across 190 countries, unifying document discovery and cross-functional support for global employees.• Spearheaded the launch and scaling of Agentic AI and Power BI solutions, driving ₹25Cr+ new business revenue by aligning product strategy with business goals and leading cross-functional stakeholder engagement.• Championed the redesign and AI enhancement of 8 finance chatbots with Generative Orchestration capabilities, resulting in a 60% increase in user adoption through iterative, data-driven optimization and collaboration with 6+ teams.• Transformed employee self-service via 25 advanced Employee Twins deployed through Microsoft Copilot Studio, reducing live agent escalations by 80% and boosting NPS by 50% with conversational AI integration.• Owned end-to-end product development, charting customer journeys, delivering 15+ BRDs, coordinating UAT, and executing phased releases with zero operational disruption for users, for a leading FMCG company.• Led digital transformation initiatives by mapping capabilities, assessing maturity, and analysing 28 modules across 6 divisions, identifying 30+ inefficiencies and eliminating redundant data transfers via workflow reengineering.• Leveraged user behaviour analysis, market insights, and A/B testing

Education

  • PES University

    Bachelor of Technology - BTech, Computer Science

  • SPJIMR SP Jain Institute of Management & Research

    Master of Business Administration - MBA

  • Loyola School Jamshedpur

    Science

    2015

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Nikhil Singh — Management Consultant at Deloitte in Bengaluru, KA, IN | Unifers