Nicolas Singh
Community Manager & Content Creator @Quark Expeditions
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WORK HISTORY
Community Manager & Content Creator @Quark Expeditions
CA
Recent highlights: • Achieved 219k combined social followers (+21k YoY) across Facebook, Instagram, Twitter, and LinkedIn between October 20••••23.• Increased engagement rate by reach (ERR) by 7% YoY between October 20••••23.• Delivered over $125k USD in net revenue from organic social media between October 20••••23.• Contributed to over 600 new email subscribers from organic social media by executing 3 social giveaways, embedding callouts throughout social content, and through 1:1 community management efforts.• Supported the team in achieving 134 new third-party reviews from clients between October 20••••23.Job Responsibilities: • Planning yearly and monthly social media content strategy. • Crafting, sourcing, and scheduling social content, including image editing, resizing, videos, etc. • Proactively being the leading voice of the brand by inspiring potential travelers, interacting with comments and engaging in conversation through direct messages. Creating a community of responsible travelers and Polar Ambassadors through our travelled guests. • Curating User Generated Content through branded hashtag and interactions with guests who’ve returned from the Polar Regions.• Managing third-party review platforms to improve the brand\'s positive sentiment and address guest feedback with internal stakeholders. • Supporting the Client Experiences team online with crisis management on social media.(e.g. medical incidents, cancellations, etc.) • Enabling Global Sales Team (B2B) with white-labelled social media content for their clients. • Coordinating social media and digital marketing initiatives with partner organizations such as Penguin Watch and Polar Bears International.• Creating and maintaining relationships with Expedition Team in the field to create branded content with onboard photographers, Media Ambassadors and Guest services teams.
EDUCATION
BrainStation
Social Media Strategy Workshop, Digital Marketing
Humber College
Media Communications Diploma, Communication and Media Studies
SKILLS
ABOUT NICOLAS SINGH
Digital Marketer and Social Media Specialist with 8+ years of experience in the travel industry. I currently manage a community of over followers, ensuring continued organic growth, positive brand sentiment, and efficient crisis management.Additionally, I am a photographer with 7+ years of experience. I’ve had the privilege of capturing travel content in Antarctica, Greenland, Svalbard, and Toronto. I\'ve also documented sports events, spiritual retreats and weddings. My work has been featured on print brochures and digital assets.
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