Mukesh Singh
Senior Manager - Contact Center Operations @Ocwen Financial Solutions Pvt. Ltd. - APAC
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WORK HISTORY
Senior Manager - Contact Center Operations @Ocwen Financial Solutions Pvt. Ltd. - APAC
Mumbai, IN
EDUCATION
St. Xavier's College
Higher Secondary , Science
University of Pune
Bachelor of Engineering - BE, Mechatronics ( Instrumentation and Controls)
Indian Institute of Management, Calcutta
EPBM, Business Administration and Management, General
SKILLS
ABOUT MUKESH SINGH
21+ years in successfully leading Operations, Transitions, Strategic and Transactional Quality, Project Management, Digital Transformation, Coaching, Reporting and Analysis, Performance Management and Development, Behavioral Training, Service Quality in the Mortgage, Technical and Semi Technical processes at different locations Strong knowledge of Audit, Compliance and Coaching. BCP, DRP, Change control, Information Security and Global operating standards ( GOS)Projects, People engagement, Recruitment of resources for reporting, quality and operation teamProficient in transitioning, establishing and improving processesSpecial Trainings: Six-Sigma (DMAIC), DMAVD & LeanConceptualized and implemented projects that were recognized as Top 1% of the WOW projectsPlan the Hire to Retire - the 30-60-90 day road map along with in-house GrowthExcellent Analytical, People management, Facilitation, Communication and Interpersonal skills
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