Mukesh Singh
Global Operations Leader - Contact Center Operations at Ocwen / PHH / ONITY
- Role
- Senior Manager - Contact Center Operations at Ocwen Financial Solutions Pvt. Ltd. - APAC
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mukesh Singh
21+ years in successfully leading Operations, Transitions, Strategic and Transactional Quality, Project Management, Digital Transformation, Coaching, Reporting and Analysis, Performance Management and Development, Behavioral Training, Service Quality in the Mortgage, Technical and Semi Technical processes at different locations Strong knowledge of Audit, Compliance and Coaching. BCP, DRP, Change control, Information Security and Global operating standards ( GOS)Projects, People engagement, Recruitment of resources for reporting, quality and operation teamProficient in transitioning, establishing and improving processesSpecial Trainings: Six-Sigma (DMAIC), DMAVD & LeanConceptualized and implemented projects that were recognized as Top 1% of the WOW projectsPlan the Hire to Retire - the 30-60-90 day road map along with in-house GrowthExcellent Analytical, People management, Facilitation, Communication and Interpersonal skills
Experience
Senior Manager - Contact Center Operations
Ocwen Financial Solutions Pvt. Ltd. - APAC
Apr 2016 — Present · Mumbai, IN
Education
St. Xavier's College
Higher Secondary , Science
University of Pune
Bachelor of Engineering - BE, Mechatronics ( Instrumentation and Controls)
Indian Institute of Management, Calcutta
EPBM, Business Administration and Management, General
Skills
- Customer Service
- Sla
- Quality Management
- Leadership
- Strategy
- Business Process
- Contact Centers
- Six Sigma
- Service Delivery
- Business Analysis
- Business Process Improvement
- Test Management
- Project Planning
- Call Centers
- Performance Management
- Crm
- Outsourcing
- Transition Management
- Process Improvement
- Teamwork
- Team Management
- Offshoring
- Team Leadership
- Customer Satisfaction
- Training
- Operations Management
- Management
- Team Building
- Quality Assurance
- Bpo
- Employee Engagement
- Workforce Management
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