Kaushal Singh

Supervisor, Ambulatory Operations @UMass Memorial Health

Worcester, MA, US

Assures the efficient daily operations of the dermatology clinic at the Hahnemann campus, including appropriate staffing, appropriate use of supplies, workflow and productivityEnsures efficient patient registration and the scheduling of medical procedures for outpatientsMonitors the scheduling process to ensure highest quality customer serviceParticipates in interdepartmental multidisciplinary performance improvement initiatives to improve the scheduling processDemonstrates the use of quality improvement in daily operationsMonitors workflow and productivity to evaluate office performanceTakes corrective action to ensure the efficient and effective workflowAssesses patient flow as well as develops and maintains systems and processes to assure efficient flowEnsures that appropriate patient information is gathered at the point of registration, and updated as appropriate, and physician ‘s schedules are accurately incorporatedMonitors the registration process to ensure high quality customer serviceMonitors phone service level to ensure high quality customer serviceOversees the collection of patient co-paymentsOversees and monitors the weekly departmental payroll in Kronos as assignedEnsures adequate inventory of office supplies and the basic maintenance of office equipmentMaintains effective liaison with clinic managementAs required, works collaboratively with a variety of staff and management in various departments and functions such as patient accounts, registration, health information management, information services, human resources, radiology to address patient issuesWorks with the leadership team to identify and coordinate the resolution of a variety of administrative issuesCreates a team focused environment by coordinating clerical and clinical staff to ensure quality patient careFosters quality customer serviceEnsure electronic encounter forms are processed per policyResolves patient complaints as required

University of Massachusetts Boston

Master of Business Administration (M.B.A.)

Suffolk University - Sawyer Business School

Master of Healthcare Administration (MHA)

Massachusetts College of Pharmacy and Health Sciences

Bachelor of Science (B.S.)