Yogendra Singh

Sr Business Analyst @Primerica Life Insurance

Noida, IN

CRMNext / Insurance -Customer Service Request management system-CRM end to end implementation of Retail and Corporate processes including Lead management,Customer 360, CTI integrations, campaign management,complaint management and all other related service requests-Implementation and configuration of categories and sub-sub categories which includes Service requests as well as complaint for NBHI in CRM system integrated with their core Policy admin system (PAS) through MDW in some service requests -Design auto flows for sub-sub categories which includes flexibility of re-categorisation. Integration with Email syndication bulk customer maintenance process implementation-End to end implementation of Retail and Corporate processes including Lead management, customer 360,CTI integrations, Campaign managementComplaint managementand all the other. Service Request which includes real time integration with different systems across channels users90% user penitration.