Sinduja Raghunathan
Lead - Customer Success at Freshworks | AI Product Evangelism | Go-to-Market Strategy & Digital Transformation
- Role
- Lead - Customer Success at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sinduja Raghunathan
Owning a $3M portfolio across Europe & UKI, focusing on Commercial and Enterprise segments, with a strong emphasis on AI-driven digital transformation- AI Product Evangelist driving customer adoption, strategy, and executive alignment to unlock business value from AI-powered solutions- Develop and execute business cases for upsell and cross-sell opportunities, consistently exceeding revenue targets- Consistently exceed customer expectations through proactive problem-solving, driving initiatives that significantly enhanced customer experience metrics and overall satisfaction- Partner cross-functionally with Product, Marketing, Sales, and Strategy teams toinfluence the go-to-market roadmap, aligning with customer needs and competitive positioning- Influence C-suite executives by leading Executive Business Reviews that translated AI product value and automation capabilities into strategic decisions driving efficiency and cost optimization- Spearhead cross-functional initiatives that resolved complex issues and ensured timely resolution for clients- Champion customer advocacy by fostering strong partnerships and securing client testimonials and referrals- Mentor new hires, instilling a strategic and execution-focused approach to account management and business alignment-Experienced Resourcing Manager and Talent Development Executive with a demonstrated history of working in the information technology and services industry-Strong program and project management professional graduated from Coimbatore Institute of Technology.
Experience
Lead - Customer Success
Jul 2022 — Present
Education
Coimbatore Institute of Technology
Msc Software Engineering, Computer Software Engineering
2008 — 2013
Skills
- Eclipse
- Html
- C
- Jsp
- C++
- Java Enterprise Edition
- Java
- Core Java
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