Sindhu Padmanabhan
Support Account & Escalation Management | Global Support Operations | Duty & Shift Manager | SLA & Incident Governance | Customer Advocacy
- Role
- Customer Service Consultant at Tekion Corp
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sindhu Padmanabhan
With 14+ years of experience in customer engagement, service delivery, and escalation management, I thrive in high-pressure environments, ensuring seamless incident resolution, SLA compliance, and process efficiency across global teams. My expertise spans across technical support, customer success, and service excellence, helping organizations optimize workflows and enhance customer satisfaction. Customer Engagement & Advocacy – Aligning technical solutions with business goals to maximize product adoption and customer success. Escalation & Incident Management – Managing high-priority incidents and driving cross-functional collaboration to ensure rapid resolutions. Service Delivery Excellence – Implementing ITSM best practices, risk mitigation, and compliance strategies for continuous service improvement. Process Optimization & Analytics – Leveraging data-driven insights to refine support operations, reduce backlog, and enhance service quality. Cross-Functional Collaboration – Working closely with Engineering, Sales, and Product teams to bridge the gap between customer needs and business priorities. Tools: Salesforce, ServiceNow, Microsoft Office Suite Expertise: SLA & KPI Monitoring, Incident Management, Root Cause Analysis, Strategic Reporting Experience: Leading distributed teams, global customer support, and escalation handlingI am passionate about fostering customer-centric service models and driving continuous improvement in operations. Always open to networking and discussions around Support leadership, Customer experience, Account Management.
Experience
Customer Service Consultant
Jan 2026 — Present · Bengaluru, IN
Education
Bangalore University
BBM
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