Sindhu Nair

About Sindhu Nair

Expertise in Operations Management and Client Relationship Building; In my current role I manage Amazon account for WNS as a General Manager Operations. Operations, Training and Quality roll into me in my current role. I front end client interaction from an Operation perspective. I am also responsible for farming and ensuring that the account grows organically. I am the P&L owner for this account. I drive critical Initiatives to ensure that we meet the margins and are contractually compliant at all the times. In my previous role, I developed strategies to improve Sales, Service and Back-office performance. My work experience spans over 17 years predominantly in 3rd Party BPO covering end to end customer life cycle management. Currently working in WNS, Mumbai; and designated as a General Manager-Operations. I have a wide experience in managing various medium of communication like Chat, Voice and Backoffice ( Email & Whitemail) I am an effective communicator with good organisational skills. I have good relationship building & interpersonal skills. I have a strong business acumen that helps me in reinforcing my organisational abilities

Experience

1. General Manager Operations

   WNS

   Jul 2018 — Present · Mumbai, IN

Education

• The Institute of Chartered Accountants of India

  CA Inter, Accountancy & Taxation

• PGDFERM - WTI

  PGDFERM, Foreign Exchange & Risk Management

  2000 — 2001

• MBA Executive - NMIMS

  MBA - Executive

  2010 — 2012

• BCOM - SIES

  BCom, Accountancy & Taxation

  1992 — 2006