Sindhu Herur

About Sindhu Herur

Senior AI professional with 9+ years at Wipro, Wells Fargo, Cognizant, and Oracle, specializing in Conversation Analysis & Design, NLP, and Machine Learning. Expert in analysing, designing, testing, and deploying Generative AI and LLM-powered conversational interfaces that drive measurable product impact. I combine strong technical writing and end-to-end project management with a rigorous analytical mindset to deliver high-quality solutions, streamline processes, and enable cross‑functional collaboration.

Experience

1. Senior Conversational Analyst

   Oracle

   Apr 2022 — Present · Bengaluru, IN

   Led the Oracle Redwood Voice & Tone initiative for GenAI LLM conversational interfaces, defining brand-aligned prompt frameworks and evaluation metrics. Experimented, recorded responses, and measured their quality across evolving platforms (Prompt Lab, RAG, AI Agent Studio) and features. Worked on a high-level Synonym Curation project for an org-wide search engine, expanding the controlled vocabulary and synonym sets. Authored and published end‑to‑end process documentation and brand guidelines/guardrails in Confluence Atlassian pages and external web sources (ROC). Developed and fine-tuned Oracle Digital Assistant (ODA) conversational models across Expenses, HCM, Sales, Orders, and PPM; curated training data and implemented evaluation gates that improved intent accuracy. Reviewed conversational quality based on metrics and guidelines set and raised bugs for issues.

Education

• THE ENGLISH AND FOREIGN LANGUAGES UNIVERSITY

  Ph.D. English (Linguistics)

  2012 — 2017

• Center for Management Studies (CMS), Jain Group of Institutions

  BBM

  2003 — 2006

• THE ENGLISH AND FOREIGN LANGUAGES UNIVERSITY

  M.A. Linguistics

  2010 — 2012

• Mount Carmel Institute of Management

  PGDBA

  2006 — 2008