Simratpal Kaur
Senior Technical Support Specialist @Concentrix
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WORK HISTORY
Senior Technical Support Specialist @Concentrix
Halifax, NS, CA
Provided top-tier technical support by handling complex customer cases with minimal supervision.• Responded to escalated calls and assisted less experienced Technical Support Advisors.• Identified, investigated, and resolved user issues in hardware, software, networking, and other client products.• Coached and trained support professionals in technical skills and customer service.
EDUCATION
St. Clair College
Computer System Technician, Computer Systems
ABOUT SIMRATPAL KAUR
At Concentrix, my role as a Technical Support Specialist is entrenched in providing…
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