Simran Vandara
Senior Manager, Field Operations @Bell
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WORK HISTORY
Senior Manager, Field Operations @Bell
CA
Develop and execute regional business strategies aligned with corporate goals across Health & Safety, Customer Service, Efficiency, Revenue, and Product Promotion.• Oversee day-to-day operations across Brampton and Mississauga regions, driving performance in team efficiency, quality, rework reduction, customer experience, and safety compliance.• Lead, coach, and mentor a team of Field Operation Managers, fostering growth through structured development plans and ongoing performance evaluations.• Collaborate cross-functionally with senior leaders, resolution teams, and union partners to align field operations with company-wide objectives.• Conduct monthly team meetings to communicate performance insights, strategic direction, and engagement priorities.• Analyze operational metrics and field results to identify gaps and implement action plans for continuous improvement.• Champion a high-performance, safety-first culture while empowering managers to lead with accountability and impact.• Drive recruitment and onboarding efforts for management roles, ensuring optimal headcount planning and leadership readiness.
EDUCATION
Seneca Polytechnic
Advanced Diploma, Biotechnology
Gujarat University
Bachelor of Science - BS, Biochemistry
GLS Higher Secondary School
High School, General Studies
ABOUT SIMRAN VANDARA
I am a versatile leader with 8 years of experience in the telecom industry and an expertise in business strategy, operations, people leadership, and performance optimization. Currently, I serve as a Senior Manager, Field Operations at Bell Technical Solutions, where I lead frontline team encompassing 7 Operations Managers and ~400 service technicians through operational execution, driving performance improvement and delivering exceptional customer service. My focus is on empowering managers, supporting technicians, and driving excellence in service delivery. Formerly, I was a Strategy Manager at Bell, where I developed and implemented high-impact business strategies through executive collaboration, cross-functional stakeholder management, and data-driven decision making. I also served as a General Manager at Freedom Mobile, overseeing sales and operations across 11 retail outlets and a team of 40 employees. I graduated with two degrees in the Applied and Practical Sciences (Honours and Distinction), aiding in my ability to think critically and apply structured approaches to decision making. It has been a great journey so far, and I look forward to continuously learning, delivering, and growing in my current role and beyond.
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