Simranjeet Singh Khalsa
Operations Leader | B2B & B2C Expertise | KPI-Driven | Team Mentor | CX & Process Improvement Specialist
- Role
- Assistant Manager at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Simranjeet Singh Khalsa
I don’t just manage operations; I revitalize teams. As an Acting Deputy Manager and…
Experience
Assistant Manager
Dec 2024 — Present · Pune, IN
Experienced Team Leader at a leading travel portal company, overseeing 30+ agents in a BPO support environment. Skilled in providing exceptional customer service via calls, ensuring satisfaction and resolving inquiries efficiently. Proficient in team management, performance optimization, and fostering a positive work culture. Dedicated to driving team success and achieving service excellence. Open to new opportunities in leadership roles in customer service or operations. Let\'s connect and discuss how I can bring my expertise to your organization.#TeamLeader #CustomerService #BPO #TravelIndustry
Education
Lakmé Academy Powered by Aptech
Cosmetology
2019 — 2021
Delhi International School - India
10
2008 — 2012
ILVA Commerce & Science College, Indore
Bachelor of Business Administration - BBA
2014 — 2020
VIVEKANAND INSTITUTE OF HOTEL & TOURISM MANAGEMENT -RAJKOT
Diploma Of Hotel Management
2016 — 2017
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