Simranjeet Singh
Service Delivery Leader - Interaction Analytics | Driving CX Transformation | SaaS Delivery Leader | NICE Nexidia Expert | Process Excellence & Six Sigma | AI Automation | Pre-Sales Strategy | Analytics-First Mindset
- Role
- Senior Business Consultant at Nice Nexidia
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Simranjeet Singh
As a Service Delivery Leader with 19+ years of experience, I drive end-to-end SaaS-based…
Experience
Senior Business Consultant
Feb 2011 — Present
Education
Karnataka State Open University, Mysore
Bachelor's degree
2009 — 2011
GTB 3rd Centenary Public School
10+2
Gyanvihar University, Jaipur
Master of Business Administration - MBA
2021 — 2023
Anexas Europe
Certified Lean Six Sigma Black Belt
2021 — 2021
National Institue of Information and Technology
DNIIT
2004 — 2005
Skills
- Consulting
- Analytics
- Analysis
- Tableau
- Sql
- Customer Service
- Mysql
- Training
- People Management
- Microsoft Sql Server
- Business Process Outsourcing (Bpo)
- Java
- Speech Analytics
- Sla
- Microsoft Power Bi
- Business Development
- Microsoft Office
- Microsoft Powerpoint
- Service Delivery
- Technical Support
- Business Analysis
- Data Mining
- Program Management
- Pre-Sale Support
- Mysqli
- Agile Methodologies
- Management
- Project Management
- Customer Experience
- Business Services
- Business Process Improvement
- Microsoft Excel
- Quality Assurance
- Php
- Sales Support
- Business Intelligence
- Excel Dashboards
- Scorecard
- Team Management
- Pre-Sales
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