Simran Kaur

Retail Sales Specialist @Shell

Ajax, ON, CA

Major Duties:Customer Service Excellence: Delivered exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive experience at all times.Product Knowledge & Sales: Demonstrated in-depth knowledge of Shell products and services, providing tailored recommendations to customers and promoting new offers or promotions.Cash Handling & POS Operations: Accurately processed cash, credit, and debit transactions, maintained balanced registers, and ensured proper inventory tracking.Store Operations: Managed daily operations including stocking, merchandising, and maintaining cleanliness and safety standards in the station and store.Team Collaboration: Worked effectively as part of a team to meet sales targets, improve store performance, and maintain high standards of customer service.Problem Solving & Conflict Resolution: Efficiently handled customer complaints or conflicts, offering solutions to ensure customer satisfaction.Success Highlights:Top Performer: Recognized for consistently exceeding sales targets and contributing to a significant increase in store revenue during my tenure.Customer Satisfaction: Played a key role in achieving high customer satisfaction ratings, with numerous positive feedback surveys highlighting excellent service delivery.Operational Efficiency: Streamlined store processes, reducing transaction times and improving overall operational efficiency, resulting in faster customer service and increased throughput.Promotion Success: Successfully promoted and sold seasonal products, increasing sales by 15 % over the course 6 months.