Simranjeet Kaur

Branch Coordinator @Leadzeniq Ai Solutions

Jalandhar, IN

Providing operation support to the branch and assisting the Manager in handling customer accounts.Interacting customers for taking feedback and following for various activities like PI recovery, Collection, etc.Handling calls & responding emails timely for better deliverance ahead.Assisting Branch Head in the management & operations of skill center and ensuring the highest quality of service.Ensuring adherence to SLAS from the OPS team.Domain expertise on ERP.Preparing MIS and further reports on various activities like, PI, Retro report, etc. Responsible for billings of clients and follow up with them to release the same ASAP. ISO DocumentationResponsible for making necessary arrangements of office functionsPreparation of Tracker Sheet on recruitment & Follow up with Departmental Head Preparing and sending all dashboards and reports timely of Strategic and non-strategic clients.Effectively assisted field and operations managers in day-to-day coordination and management of operational activities.Assisted in coordination of team efforts to increase company revenue.Managed and oversaw the daily operations of the office, including branch operations, Staffing, Budgeting, and coordinating customer services and problem-solving.Handled customer complaints and resolved issues in a timely manner.Resolving scheduling conflicts, addressing employee requests for time off or schedule changes, and handling unexpected events that impact staffing.

Punjabi University

Master of Business Administration (M.B.A.)