Simranjeet K.

About Simranjeet K.

Experienced professional with two decades of experience in the industry. A seasoned…

Experience

1. Client Services Manager

   Shoogloo

   Jan 2024 — Present · IN

   Build and maintain strong, long-lasting relationships with key clients, ensuring satisfaction and loyalty.• Serve as the main point of contact for clients, addressing queries, concerns, and service requests promptly.• Conduct regular meetings with clients to assess their needs and provide updates on ongoing projects.• Oversee the successful execution of client projects, ensuring they are delivered on time, within budget, and to the client\'s specifications.• Collaborate with internal teams (sales, marketing, product development) to deliver tailored solutions that meet client needs.• Proactively identify and resolve client issues, ensuring that any challenges are addressed swiftly and effectively.• Provide solutions to improve client experience, enhancing satisfaction and retention.• Prepare regular reports for clients, providing insights into performance, service levels, and areas for improvement.• Analyze client feedback to identify opportunities for service enhancement and process optimization.• Negotiate and manage client contracts and agreements, ensuring compliance with the terms and delivering on promises.• Ensure all client documentation is up-to-date, including service level agreements (SLAs) and contracts.• Work closely with sales, marketing, and product teams to ensure client needs are understood and met across all touchpoints.• Facilitate communication between the client and internal departments to ensure seamless service delivery.• Develop strategies to retain clients and increase customer satisfaction, resulting in long-term partnerships.• Identify opportunities for upselling and cross-selling additional services, increasing overall revenue.• Collect and analyze client feedback, turning it into actionable insights to enhance service quality and client satisfaction.

Education

• Shri Guru Gobind Singh Senior Secondary School, Sector-35, Chandigarh

  Intermediate

  1994 — 1996

• Kurukshetra University

  Post Graduate Diploma

  2002 — 2003

• Government College For Girls

  Bachelor of Arts

  1996 — 1999