Simrandeep Kaur Ghumman

Customer Experience Sales Floor Associate @Walmart Canada

Brampton, ON, CA

Supported Store Manager and managed store operations according to Company guidelines and led Associates to ensure friendly, helpful service and drive profitable store sales.• Provided customer service by maintaining a stocked and zoned sales floor and offering assistance to meet the customer’s shopping needs. • Assisted at the Front End as required and maintained and recovered merchandise.• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.• Covering an assigned area(s) on the sales floor.• Zoning assigned area.• Moving feature merchandise to its modular home.• Working recovery merchandise from the Customer Service desk and other areas of the store.• Served Customers by greeting them, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience. As a member of management, models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques

Lovely Professional University

Bachelor of Science, Medical Lab technology

Lovely Professional University

Master of Business Administration - MBA, Hospital and Health Care Facilities Administration/Management

St. Lawrence College

Healthcare Administration , Health/Health Care Administration/Management