Simranjeet Singh
Product Engineer | Edifecs | Healthcare | EDI | SQL | Linux | LDAP | Bugzilla | Kafka | CloudP2P solution | Tomcat | IBM Websphere | ActiveMQ | SSL/TLS | Tableau Dashboards
- Role
- Product Engineer at Edifecs
- Location
- Patiala, PB, IN
- LinkedIn followers
- 500 followers
About Simranjeet Singh
Experienced in technical product support domain along with excellent customer handling skills. Proficient with EDI/Healthcare transaction subsystem products. Strong knowledge around End-to-end US healthcare Industry business. Dedicated support professional with a Master of Computer Applications - MCA focused in Computer Science from Thapar Institute of Engineering & Technology.
Experience
Product Engineer
Nov 2021 — Present
Provided technical support to clients, offering solutions for technical and operational issues related to products and services. Did troubleshooting and resolved customer support cases promptly and efficiently, ensuring customer satisfaction. Collaborated with cross-functional teams, including engineering and product development, to address complex issues and enhance product functionality. Managed customer expectations proactively, ensuring timely updates and regular communication. Contributed to knowledge base articles and documentation to improve support processes and enable self-help resources. Conducted training sessions for new employees/interns to enhance their understanding of US Healthcare/EDI and usage of Edifecs Products.
Education
DAV College, Chandigarh
Bachelor of Computer Applications
Thapar Institute of Engineering & Technology
Master of Computer Applications - MCA
2019 — 2021
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