Simran Tiwari
IT Analyst || Technical Support Engineer
- Role
- IT Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Simran Tiwari
A diverse and efficient IT Service Desk Professional with 2+ Years of experience and having a wide knowledge of ServiceNow and Technical Support to Global Endusers.Past experience in Finance, Book-Keeping, Bank reconciliation and Inventory Management.Excellent Interpersonal and Communication Skill, a Strong work ethic and the ability to effectively handle pressure with compromising quality Services.
Experience
IT Analyst
Aug 2024 — Present · Nagpur, IN
Provide Tier 1 technical support for end-users via phone, email, chat, or ticketing systems. Troubleshoot and resolve issues related to hardware, software, network connectivity, operating systems, and applications. Escalate complex issues to higher support tiers or relevant departments. Maintain detailed records of issues and resolutions in the ticketing system (e.g, ServiceNow) Assist with the setup and deployment of new devices, including computers, printers, and mobile devices. Conduct user follow-ups to ensure problems have been resolved effectively.
Education
Lady Amritbai Daga College & Smt. Ratnidevi Purohit College
Masters Degree in Commerce , Business Administration and Management, General
G. S. College of Commerce & Economics, Nagpur (Autonomous)
Bachelor of Commerce - BCom, Accounting and Business/Management
2019 — 2022
Providence Girls High School - India
SSC
2017
G. S. College of Commerce & Economics, Nagpur (Autonomous)
HSC, Business/Commerce, General
2019
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