Simran Singh Dodia

Experience

1. Engineer

   Secure

   Dec 2019 — Present · Udaipur, IN

   Providing support, including procedural documentation and relevant reports, Incident reports, and working under SLA agreement on priorities issues.• Ability to provide functional and technical support to customers across geographies in multi-shift mode and manage client issues.• Provide timely resolution for incidents or escalation on behalf of customers to appropriate personnel and provide incident status updates to management and end-users.• Coordinate with various teams and analyze root cause (RCA) for all issues and in efficient resolution of all production processes.• Responded to service tickets and service requests within established time-based requirement.• Taking care of End-to-End process of Smart Meters for across geographies.• Respond promptly and accurately to customer complaints, inquiries, and requests for information and coordinate appropriate follow-up.• Communicated effectively and timely with peers and management.• Participated in internal as well as external audits and risk assessments (I.e. QMS, IMS,ISO certification).• Maintain accurate records of invoices and payments of the UK customers(Energy Suppliers).• Process invoices and ensure accuracy of data.

Education

• Pacific University Udaipur

  B.tech

  2012 — 2016