Simran Rajpal
Oracle Sales / Sevice / DX4C/ CX4U Cloud Developer/Support at Oracle
- Role
- Software Engineer at Oracle
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Simran Rajpal
Technical Support Engineer with approximately 6 years of experience supporting clients in…
Experience
Software Engineer
Jun 2022 — Present · IN
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.Worked on designing and delivering customized technical solutions across various products such as DX4C, CX4U, CRM, CPQ aligning with the specific requirements of the organization and its clients.Provided remote assistance to clients, ensuring timely resolution with Production issues.Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.Documented faults and bugs for referral to development staff for use in updates.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Delivered Tier-3 support and SME input to internal and external customers.Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.Collaborated with cross-functional teams to develop solutions for recurring technical problems.Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
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