Simran Poply

Case Manager @Saber Solutions

London, GB

Client & Council LiaisonAct as the primary contact point between clients and council representatives.Translate legal and council requirements into clear, understandable guidance for clients.Ensure both client and council remain informed and aligned throughout the case process.Advocacy & RepresentationAdvocate for clients’ rights, needs, and entitlements in dealings with the council and other agencies.Support clients in navigating complex procedures and securing appropriate resources.Case ManagementMaintain accurate and up-to-date case files, including correspondence with clients and councils.Track deadlines, submissions, and outcomes to ensure cases progress smoothly.Coordinate with legal teams to provide background and administrative support.Client Support & GuidanceProvide practical and emotional support to clients during challenging processes.Offer clear explanations of legal obligations, council processes, and next steps.Refer clients to additional services (housing, welfare, employment support) where appropriate.Compliance & ConfidentialityEnsure all client and case information is handled with the highest standards of confidentiality.Follow legal, ethical, and organizational policies in all interactions with clients and councils.