Simran Pal Singh
Technical Support Representative @Majorel
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WORK HISTORY
Technical Support Representative @Majorel
Waterloo, ON, CA
Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, printers, office 365 VoIP phone, and computer issues• Logging the new incidents and creating notes in Service-Now, Jira applications and escalate potential service issues• Troubleshooting various issues of Active Directory, Remote Access, Windows OS, Mac OSX, Printers.• Monitor, plan and allocate disk space, maintain data protection and integrity• Deploy and maintain new servers – operating system and hardware• Logging and assigning incidents to the appropriate team for timely resolution• Manage users, computer accounts by creating OU’s and apply GPO’s• Deploy VM’s with Windows 7, Windows 10 by using WDS in ESXi platform and connect them with the network
EDUCATION
St. Lawrence College
Project Management, Business, Management, Marketing, and Related Support Services
Indraprastha University
Bachelor's Of Computer Application, Computer/Information Technology Administration and Management
Conestoga College
Global Business Management, Business, Management, Marketing, and Related Support Services
ABOUT SIMRAN PAL SINGH
Have an in depth enterprise experience dealing with different projects(Agile,Traditional) and team structures.Experience with data analytics, Computer proficiency and research skills.Supporting team in development of internal briefing documents, timelines and workback schedules, and contact reports.Supporting team with client budgets, reconciliations, and monthly invoice preparation for all clientsCreating case scenarios and implementing project charter and work breakdown structure.Written communication and reporting abilities.Conflict management and teamwork.Ability to multitask and to implement solutions in a fast-paced environment.Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.Construct workflow charts and diagrams; studying system capabilities; writing specifications.Improve systems by studying current practices; designing modifications.Recommend controls by identifying problems; writing improved proceduresDefine project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
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