Simran Kaur

WORK HISTORY

EDUCATION

ABOUT SIMRAN KAUR

Assistant Manager | Customer Experience & Operations Champion As a dedicated Assistant Manager at The Body Shop, I’m passionate about leading by example, optimizing store operations, and delivering exceptional customer experiences. With a strong foundation in people management, merchandising, and retail strategy, I take pride in building motivated, high-performing teams that drive results.In my current role, I oversee daily operations, support hiring and onboarding, manage team scheduling, and ensure visual merchandising aligns with brand standards. I lead with a hands-on, customer-first approach—empowering my team to exceed KPIs and create meaningful, inclusive experiences for every guest.Previously, I worked in Customer Support Operations within the US Healthcare domain, where I developed expertise in medical insurance processes, claim resolution, and compliance. I handled high-pressure client interactions with empathy and precision, ensuring timely and accurate service delivery.I also hold graduate certificates in Supply Chain Management and Project Management, which have sharpened my skills in logistics, procurement, and strategic planning—further enhancing my leadership and operational effectiveness in the retail space.Driven, adaptable, and people-focused, I’m excited to continue growing in retail leadership and making an impact through purposeful, customer-centric teamwork. Let’s connect!