Simran Gupta
Process Associate | Insurance, Finance & HR Shared Services | Genpact | Operations, Quality, MIS, fraud analyst
- Role
- Process Associate at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Simran Gupta
Results-driven Business Operations & Customer Experience Professional with 1.7 years of experience across Insurance, Finance & HR Operations in BPO/KPO and shared services environments. Strong background in policy servicing, claims support, R2R, reconciliation, payroll coordination, onboarding, and HR operations with a focus on accuracy, compliance, and SLA adherence.Experienced in handling customer escalations, quality audits, RCA, and cross-functional coordination with risk, finance, HR, and operations teams. Known for improving CSAT by 18%, reducing repeat errors by 25%, and maintaining 98% SLA compliance through data-driven process improvements.Skilled in Excel, Google Sheets, MIS reporting, CRM, and HRMS, with hands-on experience building dashboards for KPI, QA, AHT, and FCR tracking.Actively seeking opportunities at Genpact in Insurance, Finance, or HR Operations / Analyst roles for 2026.
Experience
Process Associate
Feb 2025 — Present · Gurugram, IN
Education
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
2021 — 2024
Sahaj girls inter College karwi Chitrakoot
12th, Science
Sahaj girls inter College karwi Chitrakoot
10th, Science
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