Simran Gill Thaliwal

Rewards and Loyalty Manager @Vodafone

London, GB

Vodafone Group owns Happy, a loyalty platform used across multiple European markets to leverage economies of scale. Happy won the International Loyalty Award 2025 – Europe. I manage relationships with markets including Germany, Romania, Portugal, Ireland, and Türkiye, consulting on customer engagement and KPIs.· Plan and deliver virtual and in-person forums/workshops to unite the Vodafone loyalty community, co-create strategies, and shape future initiatives.· Prioritise and manage technical roadmap requests using an impact-based scoring model. Currently leading a project integrating AI models from the CVM team.· Manage global partnership deals – overseeing contracts, negotiations, and campaign delivery across multiple markets.· Support market onboarding and consult on loyalty strategy to drive adoption and KPI improvement.· Analyse monthly campaign performance and present insights to key stakeholders.· Collaborate with the brand team to develop content for social media and the loyalty app.· Drive continuous improvement of operational processes and user journeys across the platform

Coventry University

Bachelor’s Degree