Simran Dalal
Customer Advisor @The AA
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WORK HISTORY
Customer Advisor @The AA
GB
Directed and Managed end-to-end customer acquisitions, onboarding, policy administration, and account management with insurance claims through intake, validation, assessment, settlement, and closure while maintaining targets.2. Implemented the CRM systems to track all customer interactions, claim status, service requests, assign responsibilities and resolution criteria by adhering to the data privacy policies and compliance requirements while managing the data on CRM.3. Monitored and reported on customer accidents, claims and status using CRM and database management tools through conducting initial assessments of vehicle damage and drivability to guide repair and rental arrangements for the customer.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom
Cardiff University / Prifysgol Caerdydd
MSc Business Strategy & Entrepreneurship
Amity University
Masters of Business Administration (Online)
ABOUT SIMRAN DALAL
Being conscious of the current business sectors and having a dual master\'s degree in the field of Business Management and Entrepreneurship changed my perspective in analysing various business strategies implemented worldwide. I am looking forward to travelling on this journey, seeking to improve and explore my knowledge cordially.
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