Simon Yannopoulos
Head of Customer Solutions @Cinchy
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WORK HISTORY
Head of Customer Solutions @Cinchy
As Head of Customer Solutions, I lead all pre- and post-sales solution delivery functions to ensure our customers experience clarity, confidence, and success at every stage of their journey.I oversee a high-performing team across solution engineering, technical pre-sales, onboarding, implementation, and customer enablement, ensuring a seamless handoff from initial engagement to full deployment. My focus is on building trust through technical depth, consultative selling, and flawless execution—helping customers quickly realize value from our platform.Key responsibilities include- Collaborating with Sales to craft compelling, scalable solutions tailored to each customer’s goals - Leading onboarding and implementation teams to ensure efficient, high-impact deployments - Designing repeatable delivery frameworks and methodologies for consistency and scale - Driving enablement programs to empower customers post-implementation - Partnering with Product to surface actionable feedback from customer engagements
EDUCATION
University of Canberra
Bachelor of Commerce
SKILLS
ABOUT SIMON YANNOPOULOS
Passionate and experienced leader focused on the strategic development and deployment of innovative technology solutions to disrupt, transform and streamline business processes. I enjoy solving complex challenges in a collaborative way to drive efficiency and enable data driven advanced analytic capabilities across the enterprise
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