Simon Vicary
Regional Service Manager @Miele GB
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WORK HISTORY
Regional Service Manager @Miele GB
GB
Development of a high performing team of Field Service Technicians and Senior Technician (team lead) covering the South West & Wales.• Developing customer service, technical and sales skills.• Support of 7 Service Partner businesses to ensure our customers receive the same level of service from both internal and external colleagues.• National recruitment champion, evolving our recruitment processes.• Delivery of a national performance management and NPS workstreams.• Driving a national engagement strategy and developing an internal coaching culture.• Mental health first aider and D&I champion.
EDUCATION
Bauer Academy
Level 5 (Foundation Degree), Professional Coaching
SKILLS
ABOUT SIMON VICARY
I am an innovative and creative leader of a field-based workforce who continually looks for opportunity to develop and improve things for the business and my people. My leadership style involves creating a solution driven environment with strong team values; this has enabled my teams to deliver an exceptional customer experience. The safety and well being of my staff is my primary focus and I have worked hard to create great safety cultures within the teams I have led. I have had opportunity to be heavily involved in key business wide change programs and led my teams through many other business changes. Personally, I adapt quickly to change which enables me to easily support others.Performance management and coaching are my passions, developing coaching friendly environments. I am able to easily analyse data to understand where focus is required before delivering the most effective support and process m••••••••@hotmail.com
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