Simon Vallet
Head of Customer Reliability Engineering (Cre) Digital Operations @Thales
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WORK HISTORY
Head of Customer Reliability Engineering (Cre) Digital Operations @Thales
La Ciotat, FR
Heading the Customer Reliability Engineering (CRE) organization in charge of ensuring our customers are experiencing the best service performance with our digital Payment Services- 70+ direct & indirect reports located all over the world- Covering cloud services operations and support for the whole Payment Services digital portfolio- Offering premium support to on-premises deployed Banking & Payment Digital solutions - Driving adoption of ITIL and Site Reliability Engineering (SRE) principles- Driving service improvement thanks to data-driven approach and close loop feedback to Product and Engineering teams- Introduction AI in service management- Ensuring customer satisfaction, escalation & crisis management
EDUCATION
Centre d'Enseignement et de Recherche en Informatique (CERI)
Bachelor's, Computer Sciences and Applied Math
Université Savoie Mont Blanc
Master, New Information & Communication Technology
SKILLS
ABOUT SIMON VALLET
When you do something, do it the best way you can!\" that\'s a kind of personal motto I\'m applying to my own life and sharing with my teams. It goes also with learning from all experiences, successes like failures: life is a constant learning path!I\'ve worked in cyber-security for years, from technical roles to management roles, I\'m amazed to see what we are able to achieve when we are combining our strengths! People, differences and relationships are our richness. I\'ve recently taken 2 years out of this business to manage, as an Executive Director, a vocational school in Haiti. Exciting experience which I\'ll never forget! I\'m now really excited about Customer Success Management, Cloud Services Management, Site Reliability Engineering and everything that help to make our customers more successful!
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