Simon Uhegbu
Senior Customer Success Manager @Cloudsmith
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WORK HISTORY
Senior Customer Success Manager @Cloudsmith
EDUCATION
Goldsmiths, University of London
Bachelor of Science (BSc), Computing, Operational Research and Statistics for Business
Henley Business School
The Leadership Programme, Business Administration and Management, General
SKILLS
ABOUT SIMON UHEGBU
Thanks for reading! If you would like to connect with me, please send me a quick message together with a brief reason why you are interested in having a chat- Extensive start-up experience, building and refining processes, leading and managing teams- Pre and Post Sales experience, including upsells, renewals and retention- Mentoring, coaching and training colleagues- Reliable and timely Return on Investment (ROI) for my clients- Predictable YoY growth of my portfolio- In-depth technical and consulting experienceI love building teams, relationships and creating successful partnerships with customers, agencies and vendors.My skillset includes- Cross Functional Leadership (Customer Experience: Support, Implementation/Professional Services, Customer Success)- Process Re-engineering- Budgeting, Forecasting, Renewals, and Risk Management- Team Management- Account Management- Programme and Project Management- Technical and Business Consulting- Development- Data Analysis I have worked with many large multinational brands and manufacturers in verticals such as- Financial Services- Retail and E-Commerce- Travel- Media and Entertainment - Telecommunications- Manufacturing and Automotive- Healthcare- Public Sector across the EMEA, APAC and Americas regions. Industries/spaces I have worked in- Technical Consultancy (#consultancy)- DevSecOps (#devsecops)- Observability (#o11y), Analytics and Data processing- Software Supply Chain optimisation (#softwaresupplychain)- E-Commerce systems (#ecommerce)- Messaging and Communication systems (#martech)- Mobile and Web Apps- Semantic Web- Software Integration and Architecture- Content Management and Document Management Systems - Accessibility (#a11y) and Usability/User Experience (#ux)- Localisation (#l10n) and Internationalisation (#i18n)
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