Simon Choy

Data and Analytics Technology Director @Dataworks Bi

CA

Strategic Leadership: Ability to provide guidance and direction to staff, contractors, and vendors in executing technology plans and operational targets- Data Analysis and KPI Management: Skill in identifying, measuring, and analyzing key customer service metrics to develop strategic objectives for improved service delivery- Cross-functional Collaboration: Experience in partnering with various departments and stakeholders to understand business needs and align technology solutions- Platform and Product Management: Proficiency in defining and managing platform/product roadmaps, including risk assessment, resource allocation, and milestone setting- Stakeholder Relationship Management: Capability to establish and maintain positive relationships with partner departments, managing Service Level Agreements and Operating Agreements- Business Process Optimization: Expertise in conducting business requirement reviews, process reengineering, and change management activities to improve outcomes for end users- Team Leadership and Development: Strong skills in hiring, coaching, performance evaluation, and career development of staff members- Technology Platform Oversight: Knowledge of critical business service delivery platforms and products, ensuring their secure and effective implementation and maintenance- Vendor Management: Experience in overseeing software support contracts, license management, and related procurement processes- Strategic Decision Making: Ability to access and utilize sensitive business information to inform decisions that impact service delivery to staff and the public- Customers\' Industries include- Direct to Consumer Retail (3 years)- Shopify Portfolio (2 years)- Mill Products (4 years)- Government (8 years)- Banking (4 years)- Insurance (2 years)

The University of British Columbia

Bachelor of Science (B.Sc.)