Simon L.
Enterprise Change Manager (First Line of Defence) @RBC
Signup · Get unlimited contacts
WORK HISTORY
Enterprise Change Manager (First Line of Defence) @RBC
Toronto, ON, CA
Lead Change Advisory Board (CAB) operations processing production change records weekly across Capital Markets, Wealth Management, and enterprise jurisdictions using ServiceNow- First Line of Defense (1LOD) approval authority executing jurisdictional approvals for medium-to-high risk production changes ensuring ITIL compliance and operational stability- Business proxy with enterprise-wide authorization for emergency and after-hours production changes across 5+ lines of business (Capital Markets, Wealth Management, Personal & Commercial Banking, Technology & Operations, Corporate Functions) spanning 16 global jurisdictions- In 2025, chaired 25% of daily enterprise CAB meetings leading approve/deny decisions for medium-to-high risk change activity in regulated banking environmentSkills: Change Management · ITIL · ServiceNow · CAB Operations · Production Changes · Risk Assessment · Compliance · Governance · Scrum
EDUCATION
Ivey Business School Executive Education
Al Prototyping for Business Innovation
Ryerson University
Bachelor of Commerce Degree, Business Technology Management
ABOUT SIMON L.
Enterprise Change Manager leading enterprise Change Advisory Board (CAB) sessions, serve as First Line of Defense approval authority, and process production change records weekly spanning across Capital Markets, Wealth Management, Personal & Commercial Banking, Functions and Technology & Operations. My cross-functional business proxy authorization spans multiple lines of business for emergency and urgent production changes.I hold ITIL v4 and Certified Scrum Master certifications and am currently expanding my expertise in AI governance through Ivey Executive Education\'s AI Prototyping for Business Innovation program.I\'m passionate about bridging the gap between IT governance, risk management, and innovation - particularly as AI transforms how organizations manage change and production systems.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.