Simon Gray

WORK HISTORY

EDUCATION

SKILLS

ABOUT SIMON GRAY

Confident IT specialist with over 20 years’ experience including excellent stakeholder management skills. Proven ability to interpret technical requirements, plan, deliver, motivate others and promote innovation.I have extensive experience of managing and operating within multiple ITIL disciplines within Service and Vendor Management including extensive process reviews, Transition Management, SDLC (development lifecycles), Major service recovery, Disaster recovery, Problem analysis, Business systems analysis, Project Change & Release management delivery, Strategic and reactionary planning, Training, Impact and Risk evaluation and assessment, continuing service improvement and innovation, discovery and interface improvements, efficiency and compliance simplification and audit and regulatory compliance.Programme Management, Project delivery, Transition consultation and management, Process documentation and enhancements, planning and delivery of Service Recovery and ITSC/DR scenariosI am comfortable working to multiple disciplines including Agile and Waterfall methodologies and designing, enhancing, supporting and implementing ITSM tools like Remedy, HP OpenView, ServiceNow and bespoke tools and interfaces.I implemented fast paced proactive and reactive global project deliverables and BAU change to all services, systems and components, including upgrades, transformation, migrations, relocation, recovery & integration and maintenance with tier 3 suppliers excelling at service integration, Managing multi-disciplined and multi-site RFC within global organisations.I have managed budgets and created business cases for programmes and projects in excess of £500M which have been successfully delivered on time and within tolerance including Transformations, Migrations, Digital cut overs and outsourcing.I directly managed and develop teams and individuals across multiple disciplines, innovating, forecasting, planning and provisioning and delivery of internal and external processes to create plans covering short to midterm reactive and proactive workloads to ensure successful delivery whilst maintaining OLA\'S, SLA\'s and KPI processes and compliance to delivery best in class services to my stakeholders. I pride myself on exceeding expectations and delivering results.