Simon Jones

WORK HISTORY

SKILLS

ABOUT SIMON JONES

An energetic and experienced individual with 25 years’ experience in IT, the last 10 of which were spent managing complex managed service contracts across several high profile customers including British Sugar, Telefonica O2, Experian and Royal Mail. Currently undertaking a role as a Regional Manager within a newly created internal service provider within the UK Engineering function of Computacenter, responsible for delivering against SLA, Customer Satisfaction and Productivity targets for touch services for our customers.Previously responsible for managing the delivery of service against 74 complex SLAs and KPIs across 26 service lines including Service Desk, Field Engineering, Security and Managed Print for the Royal Mail contract.Experience in managing multiple large teams across many different disciplines including Service Desk, Technical Support, ITIL Service Management, Field Services and Infrastructure Support.Comfortable in forming relationships at all levels in an organisation with a helpful, flexible approach and a willingness to go above and beyond the call of duty in order to achieve business results.Commercially astute with an excellent understanding of financial pressures and constraints within own and customer’s environment and 8 years’ experience of managing a P&L.Leadership skills developed over 15 years of management ensuring teams are motivated, engaged and passionate in order to deliver service excellence. Excellent analytical and problem solving skills enabling speedy resolutions and the development of appropriate service improvement plans.