Simon Johnson McIcm
Sig Director of Uk Credit Management @SIG plc
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WORK HISTORY
Sig Director of Uk Credit Management @SIG plc
Sheffield, GB
Head of credit for £1.4bn UK turnover business with 170 branches. Global turnover £2.5bn.Development of the SSC vision, organisational structure, service management, transition planning and delivery.Establishment of credit governance frameworks and UK credit policy.Implemented the unique \'SIG Protect\' solution in conjunction with Experian to deliver an innovative and dynamic view of customers including director links with previous SIG bad debt.Launched the ground breaking \'SIG Finance Tools for Customers\' to provide customers with discounted access to a suite of financial partners and products to help manage risk and cashflow.Developed and implemented industry leading customer monitoring solutions for \'best in class\' bad debt protection.Multiple renewals of CICMQ (Quality in Credit Management) accreditation. Managed the outsource of the AR function to two separate countries, introducing RPA & AI solutions and Power BI dashboards for the wider business to support more dynamic customer account management.Implementation of various customer self service mechanisms including Customer portals, whatsapp and webchat.
EDUCATION
Sheffield Hallam University
HNC Business Studies
ACCA
CdipAF - ACCA Certified Diploma In Accounting & Finance
Chartered Institute of Credit Management
MCICM (Grad) - Chartered Institute of Credit Management Graduate
Sheffield University Management School
DMS
Sheffield Hallam University
Professional Business Practice
SKILLS
ABOUT SIMON JOHNSON MCICM
A technically strong and commercial credit director with considerable experience of driving and managing change and delivering results. Persuasive communication skills and the ability to deliver high quality financial services within a pressurised and dynamic organisation.Focused on continuous improvement through lean management, waste reduction and business process re-engineering including creation and development of SSC environments.Delivery of innovative risk solutions including SIG Finance Tools for Customers,\'SIG Protect\'(subsequently rebranded to \'Director Watch\' by Experian), Customer supply chain finance and receivables funding to support sales growth, risk mitigation and cashflow acceleration. Recognised as \'best in class\' at the time by the Chartered Institute of Credit Management CICMQ - Quality in Credit Management accreditation.Passionate about customer service having introduced SIG to the institute of customer service, subsequently leading to the implementation of \'voice of the customer\' and NPS.Technically strong in both finance and ERP systems enhancement, governance frameworks, strategic leadership and people development and with a long track record of delivery within budget.
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