Simone McDougal
Mac Desktop Support for Tantus Technologies, Inc.
- Role
- Mac Csp at Tantus Technologies, Inc
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Simone McDougal
Upbeat professional with natural leadership skills and a passion for bettering the…
Experience
Mac Csp
Dec 2023 — Present · Durham, NC, US
Tier II Desktop Support for: Apple hardware (iMac, MacBook, iPhone, iPad), Network printers, Cisco IP phones. • Provide escalated software technical support for: Adobe Acrobat, Adobe Creative Suite, Active Directory, Citrix, ServiceNow, Microsoft Office (O365), macOS, iOS, Cisco AnyConnect. Scientific software: Fiji, Python, Pymol, GraphPad Prism and more.• Responsible for effective provisioning, installation, configuration, operation, and maintenance of Mac hardware and software and related infrastructure, including printers, computer accessories and mobile devices (iPhone/iPad).• Provide account management and administration within Active Directory systems.• Cloud based backup system administrator. • IT Security support
Education
University of North Carolina at Charlotte
Bachelor of Arts - BA
2013 — 2017
Skills
- Leadership Development
- Problem Solving
- Team Leadership
- Strategic Planning
- Public Relations
- Press Releases
- Meeting Facilitation
- Creative Writing
- Community Outreach
- Public Speaking
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