Simone Price

About Simone Price

M.B.A. Broad Experience. Fierce Customer Advocate. Community-Focused. Dedicated Leader-Large Organization Operations ManagerHighly qualified, tenacious, and well-accomplished professional with expertise in engagement across digital platforms to support a company\'s goals and mission. Strives to deliver a seamless experience across individual touchpoints by using unified communications.Capability to successfully manage station operations and coordinate with government and regulatory agencies. Successfully collaborated with government entities to influence and interpret public policy. Manage employees in a fast-paced and highly customer-focused environment. Celebrated for high levels of autonomy, integrity, judgment, and comfort driving cross-functional projects involving multiple stakeholders with diverging interests-HIGHLIGHTS- Implemented a Performance Analysis Program for the Strategy and Customer Experience department- Organized meetings with City agencies to address transportation issues, including the homeless population- Organized public hearings to discuss the scope of upcoming projects in the community, including the Reconstruction of the Jamaica Depot project ($1M plus project)- Executive leader of a prominent economic development organization in New York City- Negotiated numerous sanitation and beautification contracts- New York City Mayor Michael Bloomberg signed the Sutphin Boulevard Business Improvement District’s (BID) Annual Assessment Increase bill into law (under my leadership). This legislation increased the organization\'s budget by 42%- Personally awarded seven community awards by prominent community leaders, including elected officials- Link to Sutphin Boulevard BID Annual Report (2015) below:https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A1b2d57b1-f959-4f61-b5f87•••15cabace#pageNum=1-COMPETENCIESDigital Communications, Operations, Non-profit Management, Fundraising, Program Management, Project Management, Event Management, Volunteer Management, Strategic Planning, Executive Leadership, Economic Development, Public-Private Partnerships, Business Improvement Districts, Business Attraction and Retention, Community Investment, Government and Community Relations, Transportation, Administration.

Experience

1. Customer Communications Manager

   Metropolitan Transportation Authority

   Mar 2022 — Present · New York, NY, US

   Management – Direct teams to write and publish broadcast communications across New York City Transit channels, including announcements on buses, trains, platforms, digital signage, MTA.info, and social media. Help team members effectively resolve customer issues. Lead special projects and work with cross-functional teams throughout the agency.Customer Experience - Monitor service quality and direct customer-facing communications across multiple digital platforms, ensuring timely, accurate, and transparent communication to customers 24/7. Guide one-on-one customer engagement.Performance – Gather information regarding current service impacts from multiple communications channels, synthesize and disseminate this information to internal and external audiences. Ensure all communications align with brand guidelines and contribute to the mission of the agency. Assess the effectiveness of communications efforts, make recommendations, and implement improvements. Manage and mitigate risks during incidents with the potential for high impact and visibility.Development & Training - Develop and maintain team protocols; train staff in transit operations and customer service; oversee growth and development of team members; and, implement corrective action plans when needed.

Education

• Hofstra University

  Master of Business Administration (MBA), Health Services Management

  2005 — 2007

Skills

• Public Policy
• Event Planning
• Non-Profit Administration
• Fundraising
• Strategic Planning
• Public Speaking
• Community Outreach
• Community Organizing
• Management
• Non-Profit Director
• Operations Management
• Board Governance
• Project Management
• Nonprofit Organizations
• Grant Administration
• Public Relations
• Marketing